FAQ
Q: What type of wax do you use?
We use a 50/50 coconut and natural soy wax blend.
Q: What are the benefits of using coconut wax?
Coconut wax has a high scent throw when burning and when cold. It is vegan, nontoxic and burns cleaner than other types of candle wax. It emits zero soot particles as the wax is petro-carbon soot free. Coconut wax does not blacken walls nor add toxic carcinogens into the air you breathe.
Q: Does coconut wax smell like coconut?
Nope it's odourless, it does not smell like coconuts at all!
Q: What are the benefits of using soy wax?
Soy wax is made from environmentally friendly renewable resources. It is a non-toxic, vegan wax that leaves a creamy finish to your candle. Soy wax is an excellent fragrance carrier that doesn't require chemical amplifiers. Our soy wax is made from 100% pure soybeans and doesn't emit any nasty substances into our atmosphere.
Q: Why have you used double cotton wicks?
- Self-Trimming Capability: The unique paper braiding forces the wick to curve at a deliberate angle while burning. This places the tip in the hottest part of the flame to consume excess cotton, reducing mushrooming and soot.
- Optimal for Natural Waxes: Because natural waxes (like soy) can be stubborn, CDN wicks burn at an ideal temperature with efficient fuel flow to create a strong, consistent melt pool without overheating.
- Clean, Non-Toxic Burn: Made of pure cotton and paper, they are completely free of harmful metals like lead and zinc.
- Enhanced Scent Throw: The steady, controlled burn and optimal melt pool size ensure fragrance oils are cleanly evaporated and dispersed into the room.
- Rigid Structure: The paper core keeps the wick standing perfectly straight during the hot wax pouring process, making it easier to center.
- Double the Ambience: Two wicks provide a wider, more even melt pool, a steadier fragrance release, and two dancing flames that naturally create a warmer, more luminous atmosphere in the room.
Q: Are your fragrances safe?
Absolutely, all of our fragrances are 100% phthalate-free and comply with the strictest global RIFM and IFRA standards.
Q: When will I receive my order?
Your order will be shipped within 1-2 business days + shipping.
Delivery targets are 2-3 business days for our New Zealand orders.
Q: Where is Pink Pond Candle Co. based?
We hand pour our candles in Whitby, New Zealand.
Q: Do you ship internationally?
Yes! We are only shipping to our friends in Australia for now but hoping to ship further in the near future.
Q: Can I return my order?
We do not accept returns due to change of mind. If there is a fault with your candle, please get in contact with us to discuss options.
Q: My candle wax has started tunnelling; can I fix this?
Yes! Sometimes when a candle is not lit for the recommended 3 hours for the first burn, the wax memory is established incorrectly, and tunnelling of the wax may occur. To fix this you can cover the top/sides of the burning candle with tin foil. Make sure there is a hole in the top. This will help melt the sides of the candle down and create a new wax memory.